Refund & Cancellation Policy

When and how cancellations are processed.

Last Updated: August 22, 2026 | Website: www.unikaway.com

1. SUPPLIER GOVERNANCE

Unikaway functions as an intermediary travel reseller. All cancellations, modifications, date changes, and refund eligibility are strictly governed by the specific rules and penalties established by the third-party Travel Suppliers (airlines, hotels, cruise lines, transfer providers, and tour operators) fulfilling your reservation.

2. 24-HOUR FLIGHT CANCELLATION EXCEPTION

In accordance with U.S. Department of Transportation guidelines, qualifying flight bookings originating or terminating in the United States may be canceled without penalty within 24 hours of purchase, provided the reservation was made at least 7 days (168 hours) prior to the scheduled flight departure. After 24 hours, airline cancellation fees or non-refundable ticket rules apply.

3. NON-REFUNDABLE UNIKAWAY SERVICE FEES

All administrative service fees, markups, or booking transaction fees retained by Unikaway within the published fare or "Taxes & Fees" line item are strictly non-refundable. If a Travel Supplier approves a full or partial refund for a booking, Unikaway will refund only the portion returned by the supplier, retaining administrative service fees to cover merchant processing and handling costs.

4. TRAVEL INSURANCE DISCLAIMER

Unikaway strongly advises all customers to purchase comprehensive travel insurance covering trip cancellation, medical emergencies, flight delays, and baggage loss. Unikaway is not responsible for financial losses resulting from voluntary cancellations, medical emergencies, or personal circumstances where the underlying Travel Supplier deems the booking non-refundable.

5. FORCE MAJEURE & UNFORESEEN EVENTS

Unikaway shall not be liable or required to issue out-of-pocket refunds for failure or delay in fulfilling booking obligations caused by events beyond its reasonable control ("Force Majeure"), including but not limited to acts of God, severe weather, natural disasters, epidemics, government travel bans, strikes, or civil unrest. In such events, refund eligibility remains strictly subject to the recovery of funds from the primary Travel Supplier.

6. REFUND PROCESSING TIMELINE AND METHODS

Once a cancellation is submitted and approved by the Travel Supplier:

Method: Approved refunds will be credited back exclusively to the original payment method or Buy Now, Pay Later (BNPL) provider used at checkout.
Processing Timeline: Refunds are disbursed only after Unikaway receives cleared funds from the Travel Supplier. Supplier processing times generally range from 7 to 30 business days (or up to 1-2 billing cycles for credit card statements).
Airline Credits: Where an airline issues a Future Travel Credit instead of a cash refund, the credit remains bound by the airline's expiration dates and voucher rules.

7. HOW TO REQUEST A CANCELLATION OR MODIFICATION

To request a booking change or cancellation, contact our customer support team immediately:

Email: info@unikaway.com
Phone: +1 (404) 319-1014

Please include your Unikaway booking reference number, passenger name, and itinerary details. Requests are processed in the order received during standard business operating hours.

8. Support & Inquiries

If you need assistance with an existing booking or cancellation status, please reach out to us:

Company Name: Unikaway
Email: info@unikaway.com
Phone: +1 (404) 319-1014